Frequently Asked Questions
Questions Homeowners Ask Before Starting an Outdoor Living Project
Get clear answers about consultations, project fit, process, service areas, and what it is like to work with Design Scapes.
About This Page
Questions come up before any outdoor project starts. This page gives clear answers about fit, process, timing, service areas, and support so homeowners can move forward with less uncertainty.
Section 01
Consultation & Getting Started
What the first conversation looks like, what it costs, and whether your project is the right kind of fit.
What happens during the first consultation?
We talk through your goals, site conditions, how you want the yard to function, and whether the project is the right fit for Design Scapes.
Is the proposal free?
Yes. Proposal is free. If a site visit is required, that fee is applied to your project.
When does a site visit fee apply?
When the property needs in-person evaluation before scope can be confirmed. If that happens, the fee is applied to your project.
What kinds of homeowners are the best fit for Design Scapes?
Homeowners looking for a more complete outdoor living project, clear planning, and one accountable team from design through build.
Section 02
Project Fit
Which projects are the strongest match for Design Scapes and how different elements get handled together.
Do you handle full backyard remodels or smaller one-off projects?
Design Scapes is the best fit for larger, more intentional outdoor living projects rather than scattered one-off jobs.
Can you help combine hardscape, pergolas, kitchens, planting, and lighting into one plan?
Yes. That kind of coordinated planning is a core part of the process.
Do you handle pools and spas as standalone projects?
Pools and spas are best handled as part of a broader backyard remodel or integrated outdoor living plan.
Do you offer standalone lighting or irrigation work?
Supporting components like lighting, planting, irrigation, and water features are usually handled as part of a larger outdoor living project.
Section 03
Process & Timeline
How the design-build process works, who is on site, and what to expect from start to finish.
How does the design-build process work?
The process moves from consultation and site review to design and scope approval, then into organized build coordination and construction.
Who will be on my property during construction?
One in-house crew handles the project, which keeps communication and accountability cleaner.
Do you coordinate permits and specialty work?
Yes, when the project requires permits, utilities, drainage planning, or specialty coordination.
How long does a typical project take?
Design usually takes a few weeks, while construction timing depends on scope, materials, and permitting.
Section 04
Service Areas
Which communities Design Scapes works in across West LA and the South Bay.
What areas do you serve?
West LA and the South Bay, including Santa Monica, Brentwood, Pacific Palisades, Manhattan Beach, Hermosa Beach, and Redondo Beach.
Do you work in the South Bay?
Yes. South Bay is a strategic focus area for Design Scapes.
Do you work in Manhattan Beach, Hermosa Beach, Redondo Beach, and West LA?
Yes. Those areas are all within the current service footprint.
Section 05
Warranty & Support
How the craftsmanship warranty works, what the check-ups cover, and how to get help after installation.
What does your craftsmanship warranty cover?
Coverage depends on the installation category and the contract terms, with clear support for qualified workmanship issues after installation. See the Craftsmanship Warranty page for full category details.
What are the 3-week, 3-month, and 9-month check-ups?
They are scheduled follow-up visits that help review how the finished work is settling and performing in real use.
How do warranty claims or follow-up issues get handled?
Homeowners contact Design Scapes with the project address, issue details, and photos when helpful so the team can review the concern and outline the next step.
Still Have Questions?